Global Shares opens a new Lisbon IT hub and service delivery centre.
Ireland’s Ambassador to Portugal – her Excellency Orla Tunney – has cut the ribbon at the brand new Global Shares office in Portugal’s capital city, Lisbon. This has kick-started a recruitment drive to fill a range of new high skilled jobs including, software engineers, mobile app developers, front end angular developers, QA engineers and multi-lingual service desk analysts.
Lisbon became Global Shares’ 11th office around the world and has been designated as a strategic operations base in terms of new product development and centralised service delivery. The Lisbon team is split between its pioneering IT development team, and its highly experienced support team of service analysts.
Luís Castro Henriques, chairman & CEO AICEP Portugal Global, said: “The business service sector in Portugal has been quite dynamic and vibrant. The number of foreign operations in Lisbon more than doubled in the last five years from many different countries like France, the US, Germany, the UK and Ireland. The shared service centre sector has been expanding and migrating additional functions, it has become increasingly specialised and with higher added value. Newcomers in Lisbon in the last five years include global companies like Mercedes-Benz, Bose, Nestlé, Volkswagen, Google, Siemens, Webhelp, Uber, SKY, SGL Business Services, Grunenthal, Europcar, Daimler Truck and Buses and now AICEP is very pleased to be part of Global Shares’ Grand Opening, in Lisbon.”
Mark Purcell, Global Shares’ COO said: “We share an indelible link to Lisbon and Portugal. When we took our first steps to develop Global Shares technology platform in 2009 we worked with amazing Portuguese developers at our Irish HQ who were significant to our success. Those developers, in turn, created a ripple effect as they brought even more of their friends to Ireland. Over time, as staff wanted to return home we opened a small Lisbon office; thereby creating another chapter of our Portuguese story. Our decision to invest in Lisbon is a direct response to the incredible commitment given to Global Shares by the team here, and the warm rapport that exists between our cultures. Lisbon is a major hub with an extensive pool of resources in terms of language skills and access to highly talented staff. As our company scales further we look forward to seeing our new strategic Lisbon hub go from strength to strength.”
Miguel Sousa, head of the service delivery desk said: “The new office is a wonderful development for the Global Shares team in Lisbon. During the past twelve months, we have upgraded our service delivery systems and deployed the best industry standards from a customer service perspective into the core of the business. We are delighted with this expansion and look forward to welcoming even more staff to our fantastic team.”
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