Help Center

You will need to contact your plan administrator for the correct web link, which is unique to your company. This is usually someone from your finance, HR or compensation and benefits department. Using the correct URL you’ll be able to log in to your portal once you have activated your account.

You’ll need your username, your password and one of the MFA methods that you set up when you activated your account. If you do not remember any of these, you can use the ‘Forgotten password’ or ‘Forgotten username’ buttons to retrieve this information.

Your portal will display an ‘Exercise Stocks’, ‘Sell Stocks’ and ‘Transfer Stocks’ function tab. Please follow the onscreen instructions in order to complete any of these transactions. Before confirming, you will have the opportunity to review the transaction request.

Your portal will display an ‘XXXXX’ statement tab where you may view all the information regarding your stocks.

Our service desk will be glad to assist you. While local laws vary we will typically need documentation regarding the participant’s estate, which will normally include a will, death certificate and letters testamentary. Having these items to hand when you reach out to us will enable us to assist you more efficiently. Please contact us at [email protected] so that we can address your inquiry in greater detail.

• Open the Global Shares Mobile App
• Tap the ‘Sign in with password’ button.
• On the login page enter your username and password.

If you have multi-factor authentication (MFA) already set up on your employee portal website application you will use the same MFA method on your mobile app.

Multi-factor authentication (MFA) can be set up either via:

• • Authenticator App
  • SMS
  • FIDO2

1. Authenticator App: If you have set up the MFA via an authenticator app enter the 6-digit code created by the authenticator app within the time limit and click ‘Continue’. iOS, Android and Blackberry devices use the Google authenticator app. Windows devices use the Microsoft authenticator app.
2. SMS: If you have set up MFA via SMS an automatically generated SMS from ‘MYEQUITY’ or ‘GSHARES’ will be sent to your configured phone number with a 6-digit code. You will have 20 minutes to enter the code.
3. FIDO2: If you have set up MFA via FIDO2 follow the specific instructions of the configured method. This could be the ‘Security key’ where you must connect it to the mobile app via NFC, or it could be fingerprints or face recognition where your mobile device will help you with instructions on how to proceed.

Note: By default MFA will use the most secured method. If you want to use any of your other configured methods click on the ‘Log in another way’ link.

To provide users with the best app experience please upgrade to the following versions:

• iOS: the latest version is 1.5.4.
• Android: the latest version is 1.5.5.

You can easily upgrade your app through your device’s app store (App Store for iOS or Google Play Store for Android). Simply search for our app and click on ‘Update’. If you encounter any difficulties during the upgrade process or have any questions please don’t hesitate to contact our dedicated support team.

They are here to assist you and can be reached through the contact page in your employee portal, by submitting a ticket here or on the following phone numbers:

• English (Europe) +353 818 000 079
• English UK +44 330 808 1845
• English US +1 646 968 0653

It is recommended you always keep your operating system updated to enjoy a seamless and secure user experience.

• iOS: iOS 13+
• Android:  Android 8+

We recommend upgrading to a newer version of the iOS or Android operating system that is supported by our app. This will ensure compatibility and access to the latest features and security enhancements.

First and foremost please check if you are using the latest version of our app. Keeping the app updated is crucial for ensuring security and optimal functionality. If your app is updated and you’re still facing login issues, please use the helpdesk numbers supplied on this page.